FAQ



First time at Club D’Elite Spa?
Upon arrival, we request you fill out a medical history form. This allows our spa therapists to be aware of any medical conditions that may affect your treatment to help you better serve you.

What do you need to bring to the spa?
We provide robes, slippers and lockers to store your belongs. Please bring swimwear and personal toiletries for water therapies. We are not responsible for lost or stolen items.

What payments you take?
We accept Mastercard, Visa, debit, gift cards and cash.

What is our cancellation policy?
48 hours notice is required to cancel or reschedule any spa retreats. Please understand that you will be charged 50% of each service price if you change or cancel your appointment without the minimum notice. If you are late, it will result in a shortened appointment or a rescheduled appointment with applicable charges. Please check in at least 30 minutes before your appointment.

Booking Appointments
A valid major credit card or gift card is required to secure your reservation and any services over 30 minutes in duration. Book a week in advance is recommended to secure your best choice of appointment dates and time.

What is our refund policy?
Gift cards sales are final. No refund will be done. Due to hygienic reasons skincare products will be final sale, there will be no refunds nor exchanges on retail product sales. Exceptions will be made in case of manufacturing defects.

Do you serve food or alcohol?
No, we do not serve alcohol, but we do serve food. Lunch & dinner are complimentary with your spa appointment. The menu will be posted the day of. Please let us know if you have an severe food allergies or sensitives.

Are the massages treatment RMT certified?
All our massage therapists are certified by a massage therapy association, we ensure the highest quality standards. For receipts for insurance purposes please let us know before your massage appointment.